Money still not in my account

On the 23rd of Jan I bought stuff at pick n pay with my fnb card and at tge tills it said it's declined but money was deducted from my account. I went to fnb filled in a dispute form last week Monday and gave it in to Tsipulo and he said he gave it to Simon to do. Till today money hasn't been reversed and it's still seating in reserved in my account. Fnb I want my money, I sent an email though to your info and they came back n said I should call some number to follow up. I don't have money to be making phone calls. <br> <br> I just want this thing resolved and my money back into my account. <br>