KL
Khomotso L

1 reviews | Active since Feb 2015

17 Feb 2015, 11:34

Money reversal

on the 30 January 2015 i have deposited the money into wrong account using ATM. i have missed one number and it went into the wrong account. i reported the matter to the consultant who was assisting the que and she advised me to go to the police station for affidavit and come back to que at inquiry. <br> <br> the que was long and i had a funeral to attend to which was far from polokwane, i went back to the bank the following week on the 3 February and they told me that the person has already withdrawn the money and they will call her to give it back. <br> <br> on Thursday they called me and said the person is not cooperative and there is nothing they can do.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Feb 2015, 14:47
Official
Hello k****tso2015,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 626457.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)