MONEY RETAINED

ON THE 09/10/2015 MY MERCHANT MACHINE WAS REPLACED AND IT COULD NOT BANK, AFTER LOGGING A CALL AND SENDING A LIST OF UN-BANKED TRANSACTIONS ON THE 13/10/2015 I AM STILL OUT OF CASH. I CALLED THEM A NUMEROUS TIMES AND THE LATEST THIS MORNING AND SPOKE TO MOTLALEPULA WHO TOLD ME THAT THEY CAN AT THE LATEST CREDIT ME BY THE 02/11/2015. I ASKED TO SPEAK TO A MANAGER AND THIS CONSULTANT PUT ME ON HOLD FOR 10 MINUTES AFTER WHICH I HUNG UP BECAUSE MY AIRTIME WAS BEING WASTED. I HAVE ALSO CONTACTED RB AND EMAILED AND NO RESPONSE FROM HIM SINCE 20/10/2015 AND I HAVE EMAILED HIM TWICE AFTER THAT. I AM SO FRUSTRATED AND DISGUSTED AT FNB BECAUSE THIS WEEKEND IS MONTH-END AND ALL MONTH-END DEBITS WILL BE GOING THROUGH THE WILL OBVIOUSLY BE CHARGED DEBIT INTEREST NOT BECAUSE I DON'T HAVE MONEY BUT BECAUSE FNB IS REFUSING OR DRAGGING THEIR FEET RESOLVING MY ISSUE. THEY ARE ALSO GOING TO CHARGE ME FOR THE TRANSACTIONS AND YET THEY HAVEN'T CREDITED ME WITH WHAT'S DUE TO ME. DON'T THEY HAVE A SLA ON RESOLVING CALLS LOGGED??? INITIALLY THEY SAID 10 WORKING DAYS AND NOW IT'S WELL OVER THAT AND THEY ARE JUST NOT BOTHERED.