1 reviews | Active since Nov 2017
Money Reserved But Not Reversed Back To Account
On December 3rd I bought goods at Dischem Valley View. At the till the card declined. They swiped again and the card was declined again. The third time the card went through and the money went off. Later that day the money went off 2 more times. In total the money went of 3 times for the same amount. Dischem claims the fault is on FNB's side and that they must reverse the money. The money is reserved, but the transactions are never reversed back to my account. A dispute form was sent through to FNB on which I never got response back from them. How do you get service out of FNB? And how do I get my money back now???
Good Day Mr. dirk-badenhorst
Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the back office cheque accounts division segment for investigation, reconciliation and feedback to yourself.
Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.
Thank you again
Kind Regards
FNB Hello Peter Desk
Rahim Salamaan
Hello Peter Service Recovery Consultant
***
Good Day Mr. dirk-badenhorst
Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the back office cheque accounts division segment for investigation, reconciliation and feedback to yourself.
Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.
Thank you again
Kind Regards
FNB Hello Peter Desk
Rahim Salamaan
Hello Peter Service Recovery Consultant
***