1 reviews | Active since May 2016

13 Dec 2016, 11:48

Money pending

<p>so i transferd R72 on the 5th at 5:45 am to my capitec account,i still havent received my money..been put from pillar to post to have my money cleared,i called ********** 404 and was told the funds are considered to be missing funds and i will get it the following day,i am still waiting,now imgaine if this money was an emergency,it looks like no one seem to be taking this serious,i transfer money to my capitec account every month this is the first and some how upseting</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2016, 13:56
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)