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JH
Jolene H

1 reviews | Active since Apr 2014

08 Jul 2025, 08:33

Money paid into the wrong account

Money paid into the incorrect account which i need transferred out to the correct account today.

0
Replies (6)
JH
Jolene H's update08 Jul 2025, 10:05
Reviewer Update
IT'S BEEN OVER AN HOUR, HOW LONG DOES FNB TAKE TO ACKNOWLEDGE A COMPLAINT??
IT IS ****ING AMAZING TO SEE HOW QUICKLY YOUR CUSTOMER SERVICE HAS TAKEN A NOSE DIVE.
TRULY, EVERY TIME !!!!!!!

CAN SOMEONE PLEASE JUST SORT MY COMPLAINT OUT.. THAT IS ALL I ASK.

THE LACK OF URGENCY, CUSTOMER SERVICE MY ****.
JH
Jolene H's update08 Jul 2025, 12:14
Reviewer Update
Another hour...still no phone call from anyone at FNB.....


JH
Jolene H's update09 Jul 2025, 08:45
Reviewer Update
Day 2... here we go.....
JH
Jolene H's update09 Jul 2025, 12:06
Reviewer Update
ALREADY LUNCH TIME TODAY, AND NOT A ****ING WORDS FROM SHARON... i GOD DAMN KNEW THIS WOULD THE PROBLEM...
JH
Jolene H's update09 Jul 2025, 14:11
Reviewer Update
Phoned and left a message for Sharon to phone me back. As usual, promises. Battled to get hold of me yesterday, said it was a little too late to sort the query out by the time we did speak which was round lunch time.

this morning, I phoned and left a message very early for her to phone me back, now we are past two o clock, yet again, and I have received no feedback, no phone call back, not as much as an email.
Granted, the money was paid into the wrong account, but the Lord above knows why you should make it so incredibly difficult to sort out.

there is nothing great about your customer service... not anymore....
Thank you for a nothing complaints department.... truly.
JH
Jolene H's update09 Jul 2025, 14:44
Reviewer Update
Thank you for hanging up the phone mid conversation...

I am leaving FNB and closing my ****ing accounts after this
None of you actually really care..