MONEY OUT OF MY ACCOUNT! AND NO ONE CAN TELL ME WHERE IT IS!

I would like to raise this issue on the Hello Peter platform and will also go to all social media platforms if this issue is not resolved. And I will not stop until my money is back in my account. I had an amount of R5631.71 (REF NPNETCOL***) and an amount of R563.71 R(REF NPNETCOL***) that was deducted from my account. I the spoke to someone on the FNB app under the "My Team of Bankers" option with NO LUCK. The person only logged a query and told me that they logged a query and that the money will be back in my account in 24 hours - they gave me a reference number CAS-***-R8N9F2. After this I asked the person who I was communicating with to please gave me a number to call @ 07:00 this morning and I did so. When I spoke to the person on the other side to please reverse these transactions they told me that there is no way that they can reverse these transactions. They transferred me through to the general queries department (REF RN***) where they informed me that there is absolutely no trace of the money and cannot give me any feedback who to or where the money went. I am seriously not happy with this. The fact that they now have to log a query to get this resolved and I have to wait to get this resolved is unacceptable. FNB I NEED THIS RESOLVED. If this is not resolved by 17:00 today 26 June 2018, I will post this on every single social media platform.