Money not save

I have an issue of an company that is deducting $9.99 from my bank account un authorized. on the 5th for two months now. I went to FNB branch at Potchefstroom. The clerk that assist me there put me on a FNB phone. This phone service of them is utter *******. I was sitting 10 min listening to a stupid recording and the operator did not even assist me. I just slam the phone down and walked out. They did not really assist me. I tried to contact this company that seems to be based in Canada. I cant get any response from them. They just started to deduct more than 150 rand from my account. I feel my money is not save in FNB.