EL
Eugene L
1 reviews | Active since Apr 2019
30 Apr 2019, 11:09
Money not save
Card was stollen at the ATM because I couldnt stop the card in time reason for that was I couldnt get through to there ***** department...…
FNB resonded: "Official business reply Good Day, We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ********** NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ********** (option one) "
After this no Contact has been made : not by phone or via emails
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
30 Apr 2019, 11:56Good day,
Thank you for your posting and for bringing this matter to our attention.
I have escalated your comments and have requested that urgent contact be made with you.
I do apologize for any frustration and inconvenience caused.
Regards,
Hello Peter Complaints Team*** (option one)
Thank you for your posting and for bringing this matter to our attention.
I have escalated your comments and have requested that urgent contact be made with you.
I do apologize for any frustration and inconvenience caused.
Regards,
Hello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply30 Apr 2019, 11:56
Official
Good day,
Thank you for your posting and for bringing this matter to our attention.
I have escalated your comments and have requested that urgent contact be made with you.
I do apologize for any frustration and inconvenience caused.
Regards,
Hello Peter Complaints Team*** (option one)
Thank you for your posting and for bringing this matter to our attention.
I have escalated your comments and have requested that urgent contact be made with you.
I do apologize for any frustration and inconvenience caused.
Regards,
Hello Peter Complaints Team*** (option one)
EL
Eugene L's updateReviewer Update
02 May 2019, 11:06YET AGAIN ...I PHONED FNB ***** DEPARTMENT GOT TO THE POINT WHERE THERE IS NO ONE TO TALK TO I JUST GET A MACHINE TELLING ME ..." WE ARE EXPERIENCING HIGH CALL VOLUMES PLEASE BE PATIENT ".
EL
Eugene L's update02 May 2019, 11:06
Reviewer Update
YET AGAIN ...I PHONED FNB ***** DEPARTMENT GOT TO THE POINT WHERE THERE IS NO ONE TO TALK TO I JUST GET A MACHINE TELLING ME ..." WE ARE EXPERIENCING HIGH CALL VOLUMES PLEASE BE PATIENT ".