Money NOT SAFE with FNB

Since April 2020, I have a new debit order on my account from "Telkom" taking more than R4000 from my account. Note, I do NOT have ANY Telkom accounts. I spoke to my personal banker in this regard who told me she could not help and I need to phone the call centre. After spending hours on the phone, days later the first debit order was reversed and FNB charged ME for this. I decided to just let it go for now.

Since then, "Telkom" has been taking money from my account every month. Again, my personal banker does not assist me. The call centre makes promises, but nothing happens. Each time I ask why no one is investigating the debit order, I can't get answers.

The last nonsense was that "Telkom" has now split their amount and debited my account AGAIN! Once again, FNB does not allow me to reverse the debit order. Getting through to a call centre agent is a NIGHTMARE and IF FNB decides to reverse the debit order, they gladly charge ME for this service.

I have been banking with FNB all my life. My business accounts are also with FNB. I think its time to move to a bank that can actually keep my money safe or will at least be willing to assist me when issues do arise.

The last debit order went off on the 18th of June 2020, but FNB has still not reversed the debit order after once again I asked my personal banker (who promised that she will get someone to call me) and myself having to phone the call centre TWICE...

Our money is definately NOT safe with FNB...