Money not reflecting

A client of mine made a payment to my Capitec account on the 18th of July and the funds have not yet reflected till today and my client made a pay and clear payment. Capitec requested that he asks FNB to trace the funds and he did but till today, no response has been made to him. I’ve honestly been patient enough and I’ve now had it. R1000 is a lot of money to lose just like that.