Money not received

FNB , Queenstown, On June 05 before 9am, I deposited R7010,00 in the ATM, it was swallowed up. It did not show in my bank account neither. When I went inside the bank the lady who assisted me, Lusanda said R5000 was reflecting and it was not. She said the rest would be deposited later. Still have not received a cent of the whole amount I deposited. Needless to say the R5000 Lusanda saw was deposited on Friday 01 June, she never looked at the dates properly. As I returned to the bank again today still no money and apparently they are investigating the R5000 that never entered my account. I need my money now FNB.