1 reviews | Active since Sept 2017
Money not received
I withdrew R400 from an ATM and recieved thats the amount I recieved. Only to go back into the car and recieved a notification stating that I recieved R600 and that amount was dedicted from my account. I immediately called the bank however since it was at night I couldn't be helped. After calling the next day I was told to go lodge a complaint at their branch. After taking efforts and spending petrol above the R200 I've been ****med off. My complaint was declined and not refunded. This is money I need and budgeted for, I'm very disappointed with the bank. It's now R200, how much will you take next time?
Good Day Saphira.Mahlangu ,
Thank you for your posting,
Kindly be advised after you logged your inital complaint *** , The ATMS were Cash Checked and found to have balanced.
We were also advised that all the funds have been dispensed from the ATM.
The business unit as therefore provided you a deadlocked letter on this case meaning you can proceed to the Banking ombudsman should you still not be happy with the outcome received.
***
Telephone number: +27 11 ***
Fax number: +27 11 ***
Sharecall number: 0860-800-900
E-mail Address: ***
Website: www.obssa.co.za
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Saphira.Mahlangu ,
Thank you for your posting,
Kindly be advised after you logged your inital complaint *** , The ATMS were Cash Checked and found to have balanced.
We were also advised that all the funds have been dispensed from the ATM.
The business unit as therefore provided you a deadlocked letter on this case meaning you can proceed to the Banking ombudsman should you still not be happy with the outcome received.
***
Telephone number: +27 11 ***
Fax number: +27 11 ***
Sharecall number: 0860-800-900
E-mail Address: ***
Website: www.obssa.co.za
Regards,
Client Experience Team
Email address: ***
Tel number: ***