*****/****** money - no response from FNB. Don’t trust them

I had some ***** on my FNB account, where my account was cleaned out, at an ATM, and not by me.

I stopped my card, on the morning this took place (one month ago) and logged the case with FNB.

After multiple follow ups, I have not received further communication from FNB. Besides “it’s been escalated” - over and over again. I logged a hello peter complaint last week, and FNB suddenly made contact, but of course, just saying it has been escalated once again. To date, I still have no feedback. What a waste of my time, this bank has been.