money missing from account

I had an amount paid to me by another bank and proof was sent to me . its been 30 days i have been calling the bank waiting for hours on the phone and no one can assist me ,apparently the people who do the allocations to the account you may not speak to them. so i was told to send an email i have thrice and no response or luck what so ever.

i have been banking with FNB for all my live buisness and personal.

think i had about enough of horrible service.

Untill date no one has even contacted me from the call centre with regards to the missing funds and yet i was told it would take 7 days 20 days ago

DISGUSTING