MONEY MISSING!!!

On the 27th December I paid a beneficiary an amount of R600.00 from my FNB banking app. I still had to pay an additional R45.00 so that the funds would reflect the same day in my beneficiary account, due to her banking with Absa. We only noticed that the money in fact did not reach her account when she got her bank statement, yet reflects on my bank statement as well as online banking that the transaction did in fact go through and was deducted from my account. I contacted FNB Premier banking on Friday 12th January to log and report my query. Today is the 19th January, in between the 12th and 19th Jan I have called 5 times to follow up on my query, and told each time someone would come back to me and no one ever does, the only person who actually came back to me was a Paul. They mentioned that they have asked Absa to trace the funds and that it would take 3 days max, I am still waiting to hear where my money is??? I dont know how it can take so long to see or trace where the money was allocated?