Money making ****
<p>I drew money today from the Feb ATM at Horizon view village.</p> <p> </p> <p>After receiving the cash, the machine tried to push out my card 3 times before "keeping my card for security purposes" </p> <p> </p> <p>I spoke to staff within the bank and was notified that I now need to apply for a new card.</p> <p> </p> <p>So not only do I have the inconvenience of having to run my business without a card that is used daily but I now also have to pay for a new card.</p> <p> </p> <p>Absolutely pathetic!</p>
Good Day
I have logged a formal complaint on your behalf to Branch banking. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf to Branch banking. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
As suggested by FNB I should order a new card online which should arrive within 5 working days. (This was done on the 12th of June)
It is now the 28th of June (2 weeks later) and I have not received a card nor have I heard anything regarding my card.
I contacted the call center this afternoon and was told that they can see a card but are not sure where it is, They will log a request with the admin department and they have a turn around time of 3 days.
How much longer do I need to wait, This is the type of service your business clients have? I am done with FNB, by the time the card arrives my business account will be with another bank.
As suggested by FNB I should order a new card online which should arrive within 5 working days. (This was done on the 12th of June)
It is now the 28th of June (2 weeks later) and I have not received a card nor have I heard anything regarding my card.
I contacted the call center this afternoon and was told that they can see a card but are not sure where it is, They will log a request with the admin department and they have a turn around time of 3 days.
How much longer do I need to wait, This is the type of service your business clients have? I am done with FNB, by the time the card arrives my business account will be with another bank.