MONEY MAKING DELAY TACTICS

I asked for my account to be downgraded and twice they say they've called but did not and in fact send emails saying they're unable to get to me,to which i reply with the my current number(when selling me products they call me through the very number,but when losing money through a downgrade they suddenly cant reach me)they again delayed a second time after me complaining and debited on the current account schedule meaning FNB is intentionally delaying so they can make more money from me.JOIN FNB AT YOUR OWN RISK!!!