1 reviews | Active since Feb 2020
Money just disappeared after payment didn't go through
I made a payment on the 30th of November to Herbalife, the money was deducted from account. I took a screenshot of this payment, whereby it showed it was deducted. Upon emailing FNB several times, and laying a complaint, a customer agent called me today. Upon speaking to him, and looking into my banking history, the payment to them was deleted. They say the money left my account. I also have proof that the payment history is not showing up on my account history now.
How can a payment History just disappear ? And them then telling me, that there is no money needed to be reversed. I have all my proof, and will take this to the Banking Ombudsman at 15:00 (3PM) today if the money is not paid into my account by then.
I know how much money I have after each transaction. And then the history of this just disappearing is sneaky...
I am taking this to the Banking Ombudsman as we speak, with all my proof, that the money was deducted (have screenshots), and the when a consultant spoke to me, asking me to check, the payment history was erased , I have proof (Screenshot)... As well as all the proof I have I have in regards to our discussions we had
I feel humiliated that I have to fight in a public sector for a mere R1500 ! This is utter disgust, and then telling me the money never left my account. I feel like taking you on for the humiliation that you causing me now.
I am taking this to the Banking Ombudsman as we speak, with all my proof, that the money was deducted (have screenshots), and the when a consultant spoke to me, asking me to check, the payment history was erased , I have proof (Screenshot)... As well as all the proof I have I have in regards to our discussions we had
I feel humiliated that I have to fight in a public sector for a mere R1500 ! This is utter disgust, and then telling me the money never left my account. I feel like taking you on for the humiliation that you causing me now.