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monicacampbell M

1 reviews | Active since Feb 2017

20 Feb 2017, 17:19

Money hungry people claiming they want to "help" you

<p>Pathetic. They will do anything to keep you in their debt. They will do anything to give you a credit card... will hound you till the ends of the earth and try and keep a smile on yourbface for their selfish reasons... and they say it "for you". Now I want bring my credit limit down to the bare minimum and they just wont to it. Phoned on 6 January and after a hassle they agreed to do it within 48 hours... well you can see what date it is today. Im sure they have set a million other limits up (right on the spot) cause thats good for them (and they will day its for you... and you'll probably believe it). But bringing it down is next to impossible. My husband tried to close his. They said (after a HUGE hassle) it will take a week.... it took forever and he had to phone them endlessly.... they only "help" if its in their best interest. </p> <p>The </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Feb 2017, 09:23
Official

Good day Ms. monica-boshoff

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***