Money hungry, pathetic bank with PATHETIC service

FNB service is money hungry, terrible bank, I have 2 loans with FNB, I've had an account with FNB for years now, I am premier client, I have never defaulted on a payment. I had a baby in April and have been on Maternity leave, I had complications with my C section birth and incurred additional costs that I did not plan for, I requested a payment holiday as I have not been receiving a salary, the agents were extremely rude and patronizing, and after 2 months of back and forth, I was told to go onto my app and close my account and they refused to help me. Now they have the audacity to ask me to phone them to make a payment arrangement after telling me they can help me, then debiting me, then refunding me because they acknowledged their error, then telling me they cannot give me a payment holiday AFTER refunding me. It's not just a lack of service, it's a lack of care, Nedbank granted my husband who is still getting his full salary a payment holiday yet FNB couldn't do it for their loyal client who has never missed any payments. This is terrible bank with terrible customer care