MONEY GRABBING - *****

My card was cloned and my money ****** at the end of July. I did not receive any notifications on my phone when the money was taken out of my account. I only received the SMS's at 20:00 in the evening. I reported the case to FNB ***** line immediately. It has been over 2 weeks and they did not get back to me. I phoned them this morning and they informed me that they will not be refunding my money, the transactions were approved via a digital wallet. I do not even know what that is and I certainly did not approve anything. The money was taken out of my account in Sunninghill while I was in Woolworths in Irene, Centurion. It is absolutely impossible for me to be in both of those places at the same time. It is an internal thing in FNB. Their staff have all the access to FNB clients profiles and money. It will not be the first time. Everyone always says what a great bank FNB is, I do not agree at all. The amount of people that go through the same thing I am/have, is astonishing.