1 reviews | Active since May 2017
Money got lost
<p>Hi on Friday the 26 May 2017 my salary got paid into my account early morning hours for I bank at FNB. I went to the bank the morning to go and draw money and only found that there is a R650 in my account. I than waited for the banks to open that morning so that I can call them and ask what is going on. The lady took my details and said that she will come back to regarding my quiry and I said that it is fine I will wait for her call. At around 12h00 she phoned to say that I must come in to the nearest branch for assistance . I went FNB no 1. they gave me a ticket and said that I must call there call centre and so I did. Did what they ask and three times I blocked my Pin and had to reactivate my bank card after three times. The consultant than showed me that the money is still in my account but they cant reverse it for it takes 24h00 to show on there system. She than said that I must go to my FNB branch were I stay. I left FNB no 1 at half pass 4 that afternoon. So on 27 May 2017 I went to FNB no 2 there near my place. Got there and explained what has happend and a gentlemen that works there helped me. I asked him to check if my money it still there to reverse it and he looked and with sadness my money is gone. Some called loan places took my money and that they cant get it back because they the loan people already withdraw the money out. They explained to me what maybe could have happend but that I still dont understand. they explained that, the loan people could have tiped the person who got the loan with them tiped in there bank account details in wrong by a diget number or so. still dont understand how that happend I did not sign for any loans and stuff. The gentlemen than got news that I can get back a R397 from some loan place in Cape Town that I also dont know. So with the R650 + R397 that was all I got out from my salary. Can you please come back to me regarding my post.</p> <p> </p> <p> </p> <p> </p>
Good Day,
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
