Money gone off my account and no one can tell me who it is for

<p>last week there was a pending amount that was due to go off my account for a purchase apparently made, because it was pending i though it would be sorted out. Today it went through and when i called FNB customer care they cannot tell me who that is exept for what i can see. The agent firstly couldnt even read properly battling to pronounce an easy word such as Payu. Secondly I dont know who this is and she cant even tell me where the people. the only only place i can see is pick n pay but i dont remember shopping there on the 30th. This is pathetic and annoying that your bank cannot see where your money goes and you suppose to trust the bank with your money, how patetic.</p>