Money dissappearing from FNB account and Service desk unreliable - AGAIN

Transferred money to staff PREPAID credit card, which just disappeared. Card is prepaid, so it cannot go into negative balance. Idea is that when staff need to buy something, you transfer money to the card and they can use the card to pay. Problem is you transfer money - it show on the transaction history, but the card show available balance R22. Phoned business service desk - REF#RH ********** 212. Consultant said he would have to do reconciliation to see where money went, would phone me back by 09h00 - never did. Unfortunately in the past 2 months I had data that I paid for via FNB app which was never delivered to my wife's phone, the prepaid credit card I ordered which was never delivered nor profile setup correctly, deposit money paid to Budget car rental which FNB never returned to me, instead they put it in 'tempory suspend account'. AT NONE OF THESE OCCASIONS DID THE SERVICE CONSULTANTS PHONE BACK AS PROMISED! EVERYTIME IT IS MULTIPLE CALLS OVER WEEKS UNTIL EVENTUALLY YOU GET FED UP ENOUGH TO COMPLAIN ON PUBLIC SITE (SUCH AS HELLO PETER) BEFORE FNB DEIGN TO RESOLVE QUERIES. IS THERE SIMPLY NO CONSEQUENCES FOR YOUR SERVICE CONSULTANTS ABSOLUTE LACK OF INTEGRITY AND HONESTY? They will promise you anything just to get you off the line, because then you are someone else's problem when you phone back.... Eventually when you realise they are not going to call as promised, you as client phone again, jut to get a new consultant, you have to go through the same questions, authentication processes etc. etc. until you reach the point where they say they need to investigate further and call you back - WHICH SIMPLY NEVER HAPPEN!!!!!!! Just look at my history if you need proof! SIES FNB!