1 reviews | Active since Mar 2014
money discrepancies
From the 22nd of February when a cheque for R7452.20 from Dr DM Vally was deposited into my acc, strange things began to happen to my acc. I tried to use the funds immediately to pay off some things via App but was told that there was no money in my acc and the cheque hadn't cleared. <br> <br> The following week I called the bank but was told that it was only the 6th working day and a cheque deposit takes 7+ working days to clear. I became worried when funds I was expecting after this particular cheque deposit in question started to come into my acc. <br> I called the bank on consecutive days after that this time I was told that the cheque had cleared on the day it was deposited. I reconciled my transactions from the 13/02/06 to date and there are definitely funds missing from my account. <br> <br> Something is definitely wrong with your systems as a couple of days later I transferred R7000 to another FNB acc holder but the transaction didn't happen immediately I had to call and only 2 to 3 days later were the funds released. While 2 minutes after that I transferred R2000 to another acc holder & the funds were received immediately. No longer sure if I can trust this bank with my money, appalling.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
