SC
Susanne C
1 reviews | Active since Nov 2012
04 Feb 2016, 09:34
Money disappears into cyberspace
I transferred R30000.00 from my current account to my money market account (***) 2 days ago. The money went off my current account, but is not showing on my money market account. I have lost money from this account before through ***** some years ago and so I am now very concerned. i have tried to phone the branch, but no-one bothers to answer the phone.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
04 Feb 2016, 13:12Hello Susanne Coetzee,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 862604 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 862604 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply04 Feb 2016, 13:12
Official
Hello Susanne Coetzee,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 862604 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 862604 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
SC
Susanne C's updateReviewer Update
23 Apr 2016, 20:25I have not been helped at all. The latest in this saga is that I was then blocked out of my own online banking account. Then that was corrected, but all my payment beneficiaries were removed. I recently lost airtime that I paid for online and now my money market account has just totally disappeared. What should I do? Approach the Banking Ombudsman?
SC
Susanne C's update23 Apr 2016, 20:25
Reviewer Update
I have not been helped at all. The latest in this saga is that I was then blocked out of my own online banking account. Then that was corrected, but all my payment beneficiaries were removed. I recently lost airtime that I paid for online and now my money market account has just totally disappeared. What should I do? Approach the Banking Ombudsman?
FNB (First National Bank)'s replyOfficial
25 Apr 2016, 07:57Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 910955.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Apr 2016, 07:57
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 910955.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)