MONEY DISAPPEARS FROM CREDIT CARD WITHOUT EXPLANTION

Item: FNB (First National Bank)
Rating: 1
Author: Given M

I have written several reviews about FNB and its sad that I have never had anything positive to say about them. As a Private Wealth client, I imagined I would get the best services and attention when needed but the only thing quick are the debits and bank charges.

I have had about R5000 disappear inexplicable from my credit card account. My running available balance as of Monday 9th September 2019 was R35, 639. I made a transaction of R319.00 on 10th of September and get notice my available balance is now R30, 250. I have searched through my transaction history and I have no record of any other transactions. I have called the credit Card department of FNB twice and they can’t help me. They also see no other transaction and can’t understand where the money went. I can’t get help from anyone else, not even the FNB Wealth banker (Not available, as always). I don’t understand how money just disappears.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

12 Sept 2019, 08:43

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply12 Sept 2019, 08:43

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Given M's updateReviewer Update

16 Sept 2019, 07:53

UPDATE 16/09/2019: I have been promised an investigation and resolution to this matter but until now, i still don't have any news back from the relevant departments. I have stopped all use of the credit card facility pending this. I might even have to close this credit card as am not sure how much might disappear in the future.

Given M's update16 Sept 2019, 07:53

Reviewer Update

Given M's updateReviewer Update

18 Sept 2019, 08:35

UPDATE 18/06/2019: Still no resolve to this matter. I still have not received any phone call to discuss or resolve the matter. Money still missing and the bank still not very helpful.

Given M's update18 Sept 2019, 08:35

Reviewer Update

UPDATE 18/06/2019: Still no resolve to this matter. I still have not received any phone call to discuss or resolve the matter. Money still missing and the bank still not very helpful.