Money disappearing, VCs disappearing on Easy Zero. RMB Private Bank Client.

For over two weeks now I have been unable to use my Easy Zero account which is supposedly linked to my cellphone number. But now they're unbundled and separated(they are aware of this issue and have no solution, as per their last email to me). I now see my eWallet and Easy Zero accounts separately on the app. A recent issue is that my Virtual Card disappeared on the app and I can't access it on the app. I get an error. Last week, an amount on my Easy Zero vanished, when I had no pending transactions. Even today, my Balance and Available balance do not match, with no pending transactions. With every issue I have reported, they have somehow prioritized it but nothing gets done. So I am not expecting much on this either.