SS
Stefan S

1 reviews | Active since Nov 2017

20 Nov 2017, 11:58

Money Disapear

My Polo Vivo monthly premium bounced on the 25 Sept 2017, the 2/3 Okt I received a message from Westebank Notifying me off the situation - I queried it from FNB no one, not FNB nor Westbank can explain what happened to it or why the premium did not w hen thru, both off them are shifting the blame and no one till today came back with a solution. From September till now I need to pay extra on my monthly Car premium to get the account up to date. But my question is still - Where is my money that I left in my bank for my car to go off?????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Nov 2017, 13:02
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)