Money deposited ****** by ATM

I have deposited R9000 on Friday at 13h50 at the ATM on my bond account. The ATM gave me a slip your cash deposit was unsuccessful however it did not open the dispenser for me to get my money back. I called the manager who I spoke to earlier to obtain my bond account number and he called a lady that filled in a form. I was told that the money will reflect later. I have phoned and sent emails regarding the matter with no response. It is Monday the 2nd of March 2015 and the deposit made on my account 27th of February is not reflecting. THIS IS REALLY POOR SERVICE FROM THE BANK. DOES IT TAKE THIS LONG TO RECONCILE YOUR ATM AT YOUR BRANCH. ANY ADDITTIONAL COST ON MY BOND WILL BE FOR YOUR ACCOUNT FOR THE LATE PAYMENT AND INTEREST.