Money deposited in error

My friend deposited money into my account by mistake on the 22 July from a Capitec Account an amount of R4350. Capitec could not reverse the payment and they were told that the do not have the authority to debit. My friend was then referred to *** and was asked to also forward the proof of payment along with the consent from that they can reverse the payment. She sent that email along with my consent on the 06 August 2021 and proof of payment. I sent a follow email today and one if the consultant Sylvia Kampala responded to Thabang Nakene asking for a feedback. Sylvia did forward the first email from my friend in the 06th August to the same person but still they haven't responded or reversed the money back to her Capitec Account.

This money doesn't belong to me. Can this thabag guy or someone superior to him assist as my friend needs her money back. This deposit was meant to someone else. Unfortunately I cannot transfer as I do not use this account and it's blocked.