Money deposited in ATM not credited to my account

I went to New Market mall at Alberton on 2015/11/09 to deposit money in the branch and I was asked to make a deposit by the ATM (ATM***1) as tellers were not available at that time (08:29) of the morning. During my deposit the ATM return R200 rand and a torn R10 note and kept R6840 inside the machine but didn't credit it to my cheque account. I went inside the branch and I filled in a form where I was told that the matter will be resolved sooner that day. I was given a reference number:875023Q and the consultant promised to keep me posted but she didn't keep to her promise. I wanted to pay for my bond as it was due and am afraid I might be handed over to lawyers, dent my credit profile or even worse lose my house over a faulty machine taking my money and FNB not resolving my problem urgently. I need this matter to be solved before the end of business day as it has a big impact on my life.