HM
Hanyani M

1 reviews | Active since Jul 2015

07 Jul 2015, 15:24

MONEY DEDUTED

Hi there.<br> <br> I had an FNB Cheque account that I opened at the Eco Boulevard branch in Eco Park. This account was closed in 2009 (although I no longer have documentation to prove this as its been a while), however it turns out that the account was not closed and its been accumulating bank charges on a monthly basis from then. <br> <br> An amount of R 3 218.00 was debited on the 2nd July 2015 from my Savings account number ***. I went to the Rondebosch FNB Brach to get a statement for the Cheque account. The statement shows that Momentum has been debiting my account as I have a policy with them at the same monthly banking fees has been charged as well. I had sent my new banking details to Momentum when I changed banks and premiums has been going through since then. <br> <br> I was the money reversed ASAP. Please contact me on ***

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2015, 16:04
Official
Hello makumbani1989,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 718126.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)