1 reviews | Active since Mar 2015
Money deducted without my consent or knowledge
On Monday 2 March 2015 I paid R150.00 to the lawyers of FNB for an overdraft due and I also made arrangements with them the previous week to pay them R300.00 per month. On Thursday evening I saw that R900.00 was deducted from my FNB bank account. I went to FNB Brooklyn branch to inquire about the R900.00 taken after I made arrangements with them to deduct R300.00 monthly. The FNB consultant said that the lawyers have the right to take the money out of my account and I should be grateful that the whole amount due to the lawyers was not taken out of my account all at once. I was not informed that R900.00 was going to be taken from my account. FNB says the transaction will not be reversed. <br> I am very unhappy because I am going to struggle hard this month. From my side, I went to make a payment and made arrangements to pay R300.00 per month. <br> So why was R900-00 taken all at once out of my account without notifying me? I urgently need assistance with this matter please.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641662.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641662.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
