Money deducted pending a ***** investigation

I finally realised what everyone was talking about when they mentioned your poor service and why they chose to leave your bank FNB Once my matter is resolved I am taking my business elsewhere. How the hell do you think its right, while there is a ***** case pending on temporary loan of R10 000 that was taken out on my name, you decided that its okay to deduct R11 140 off my account for the loan as well as the interest. ***!!!!! This is an open investigation, a ***** case for gods sake. It has been established that I never requested the loan, yet you still my money, which means after a long January, I am left with R11 140 short of my money. Who the hell do you think you are??? Do your departments not speak to one another, is there no record on the system indicating that I have lodged a ***** case. I guarantee it, I will make it my mission to expose you for the *********** fools that you are, mark my words. SA will know that banking with you is a waste of blady time and money. It was proven that I as the FNB client was not in fault and it was established that I never authorised the loan. With this being said, I should noir be liable for the money whilst the case is still open!!!!!!