Money deducted from my account without consent

<p>I rented a car from avis and returned the car after about 3 weeks of use, days later i have been having unauthorized deductions on my fnb account, this is the breakdown of deductions:</p> <p> </p> <p>R1 for testing</p> <p>R3000 for deposit</p> <p> </p> <p>Car returned</p> <p> </p> <p>R15000 deducted on my account</p> <p> </p> <p>Filled a dispute form against the transaction</p> <p> </p> <p> </p> <p>Balance on account R0</p> <p> </p> <p>R3000 deposit returned to my account, i withdraw the money, </p> <p> </p> <p>Balance R0</p> <p> </p> <p>R17000 deducted from account</p> <p> </p> <p>Bank balance -R17 000</p> <p> </p> <p>I have launched complaints to avis, used my airtime without any outcome, was only instructed to go to the bank and have the money reversed</p> <p> </p> <p>I went to fnb, fnb tells me money cannot be reversed i filled forms for disputing the transactions.</p> <p> </p> <p>My life is onhold im left out not having paid my credits and instalments i have rent, car and my family to feed. </p> <p> </p> <p>I did not authorize this transactions, and what bothers me most is that if i have a zero balance on my account i cannot swipe anything at the shops because i do not have money. but fnb was able to give Avis money off in my name, but if i went in and loan i would probably not get a loan after i have tried a temp loan. how can that be?</p> <p> </p> <p>Im sitting here with sms that my account is overdrawn of 17 000, i do not owe fnb money, i also do not owe avis anything. i have seen many complaints online about similar situations avis does and still the bank lets it continue. </p> <p> </p> <p>Im closing my account soon after I get my money bank, i loved fnb but this is too much, ill be safe at capitec</p>