YD
Yandiswa D

1 reviews | Active since May 2014

05 Mar 2015, 11:00

Money deducted from my account

An amount of R4000 was deducted from my account without authorisation from me.<br> I have an open loan with FNB and an account that I recently opened with FNB.<br> To just deduct cash without talking to me or making an arrangement as I am aware I am behind with my loan repayments does not make sense at all.<br> When I enquired about I was told it happens, which I don't understand as they would need authorisation from me.<br> <br> Now I cannot pay rent or have transport money as I just started with a new employer and have the capacity to make an arrangement now.<br> <br> Regards<br> Yandiswa Dyantyi<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2015, 11:37
Official
Hello Myandzos,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Loans to be investigated.
Your complaint ref number is 639256.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)