MC
Mariska C
1 reviews | Active since Mar 2009
10 Dec 2018, 15:35
Money deducted from account without tokens issued.
On the 14th of September i tried to purchase electricity twice on my FNB app, each to the value of R300. There was something wrong with the app and I the transactions did not go through and I did not receive any tokens for the two purchases. I later however discovered that the R600 (two seperate purchases of R300 each) was deducted from my account, but no tokens were issued. I then contacted the premier banking team and asked them to assist and resolve this issue and up to date nothing has been resolved. I have phoned in several times and requested feedback in the past 3 months, but nothing has happened.
This is the worst service I have ever experienced and I am seriously considering moving to another bank.
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Replies (2)
FNB (First National Bank)'s replyOfficial
10 Dec 2018, 16:07Good Day Mariska
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Hello Peter Complaints Team
Tel number: ***
FNB (First National Bank)'s reply10 Dec 2018, 16:07
Official
Good Day Mariska
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Hello Peter Complaints Team
Tel number: ***
MC
Mariska C's updateReviewer Update
09 Jan 2019, 11:29Ok, so the investigation was done and in December I was informed that I will receive my refund for the two amounts deducted. It is now the 9th of January and I still haven't received the refunds. I have phoned twice and had to hold on for an half an hour each time without anyone being able to assist me. This is the worst service ever and I will definitely be looking at another bank for better service.
MC
Mariska C's update09 Jan 2019, 11:29
Reviewer Update
Ok, so the investigation was done and in December I was informed that I will receive my refund for the two amounts deducted. It is now the 9th of January and I still haven't received the refunds. I have phoned twice and had to hold on for an half an hour each time without anyone being able to assist me. This is the worst service ever and I will definitely be looking at another bank for better service.