HM
Hulisani M
1 reviews | Active since Jan 2016
23 Feb 2016, 23:50
MONEY DEDUCTED
When i log in online to my Platinum account, notice that there was money deducted on the 2016/02/23, i didn't purchase anything that day. when i checked the ref, it shows #PMT HONFEE 2 ITEMS ON 16/02/20, 125.00 deducted. i haven't purchased anything using bank card when it didn't have money. i did not even get a sms notification, had i not login online, was not going to notice this. FNB bring back my money.
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FNB (First National Bank)'s replyOfficial
24 Feb 2016, 09:01Hello HulisaniMad,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874792.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874792.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Feb 2016, 09:01
Official
Hello HulisaniMad,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874792.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874792.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)