MK
Mpho K
1 reviews | Active since Dec 2013
11 Aug 2015, 15:05
Money debited yet cannot be traced
On the 29th I received an sms saying my RCS account debit order didn't go through and I was charged R100 on the same date my salary came through then on the 30th I received an sms confirming that the account has been paid<br> please see the sms's below :<br> Proof of SMS From FNB including the dates of the payment.<br> 1. FNB :)Transaction failed. R569.97 unsuccessful payment to cheq a/c..023474.Ref.Unpaid. 29Jul 03:55<br> <br> 2. FNB :) Paid from a/c..023474, 30 Jun: R569 Ref.Rcs Loan ***
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FNB (First National Bank)'s replyOfficial
11 Aug 2015, 16:24Hello mphokhabane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 738696.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 738696.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Aug 2015, 16:24
Official
Hello mphokhabane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 738696.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 738696.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)