MM
Mbali M
1 reviews | Active since Nov 2015
23 Apr 2019, 08:37
MONEY DEBITED, NO SERVICE REENDERED
I ordered a card from FNB which they did deliver but someone from FNB cancelled the card without my concernt. When they delivered the card to me it was no longer valid. they proceeded to bill me for the card which they had cancelled but they are refusing to reimburse me the money that they took from my account for a card which they cancelled. I am not unable to use the card and I have on 3 occasions asked them to refund me the money for the card but t seems to be falling on deaf ears. one of their call centre agents even hung up on me. what kind of service is this?
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Apr 2019, 08:56Good Day Mbali
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply23 Apr 2019, 08:56
Official
Good Day Mbali
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***