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Lawrence N

1 reviews | Active since May 2013

01 Aug 2018, 08:46

Money debited from my account without my authorisation

I am not impressed with FNB lately, FNB allows people to debit money from account my without my authorisation.

FNB is a big bank, and I have been with them since 2005, It would be nice to be notified and have the option of approving or not approving any new debit orders especially those under R200. (and I think I read somewhere that, that was going to be possible)

I'v just had R115. debited from my account by this annoying "KEYDIRECT usizo247" I dont even know what they are selling and as far as I can remember I have not been buying anything from the telesales people, since 2014, I know that cos I always say "not interested" and hang up when I get a call from the sales people.

Now FNB is giving us the option to dispute the debit order and have it reversed, that’s all good, but being charged form it is not at all good, I work hard for my money,

I am thinking may be I should keep switching banks for my salary and debit orders, perhaps that can be a solution.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2018, 09:36
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to fFNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

LN
Lawrence N's update01 Aug 2018, 11:22
Reviewer Update
I tried so many times to call these KEYDIRECT people to cancel my debit order but they are not answering their phones. Thank you FNB for responding and Thank you very much Desiree Scholtz for your help.
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2018, 13:25
Official

Good day Lawrence,

Thank you for your posting.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

*** (option one)