MONEY DEBITED FROM MY ACCOUNT

Item: FNB (First National Bank)
Rating: 1
Author: Petronella M

I purchased my sons bike on the Makro one day online shopping promotion and I got a message that the transaction has been declined but the money was debited from my account.I got a text message saying the money is reserved for purchase from FNB but Makro has not received the payment.WHATS GOING ON???Why debit the money in my account if the goods are not purchased yet??Am so annoyed and disappointed because I contacted FNB and nothing really materialised.Could you please reverse my R849.00 BACK INTO MY ACCOUNT. THIS IS SO ANNOYING,I wanted to take advantage of the promotion at Makro as the bike was cheap but now am sitting with a situation where I dont have both the bike and the money................................

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Feb 2018, 11:15

Hello p_muchoko

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply28 Feb 2018, 11:15

Official

Hello p_muchoko

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Petronella M's updateReviewer Update

28 Feb 2018, 13:51

Its more than 2hrs now still no money is not in my account and your guys have not contacted me. but you guys are so quick to take money out of the account.This is so pathetic.

Petronella M's update28 Feb 2018, 13:51

Reviewer Update

Its more than 2hrs now still no money is not in my account and your guys have not contacted me. but you guys are so quick to take money out of the account.This is so pathetic.