TM
Tsepi M

1 reviews | Active since Jan 2017

30 Jan 2017, 06:35

Money debited

<p>I have made arrangements to pay fnb to pay twice a month's since I'm now doing temp work </p> <p>I have stuck to my arrangement and made the 1st payment . But Fnb decided to deduct money from my account for food and transport for my daughter. Please return that money back into my account as u have also other debit orders that needs to go off . </p> <p>Should those debit orders return I will not be charged any money as its your own fault</p> <p> </p> <p>I did explain to the last that now I'm temping and will pay the account twice a month </p> <p> </p> <p>You cannot decide to take money from my account after I made arrangements. </p> <p> </p> <p>I need urgent feed back asap </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2017, 09:14
Official

Good day Ms. Tsepisang12

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***