MONEY BEING DEBITED

I bought my daughter a phone in the 13/09/2014 which was a Sony experia z ultra which she used for that year and by the following year early January 2015 it started giving her problems so she took it in and they kept giving her the run around and said that Sony was not cooperating with them on her issue and that fnb dot did not help resolve either until I got fed up and went with my daughter again on 05/08/2015 when I had to cause a scene first to get taken seriously they closed the Sony account and opens a new one for her which she took a new phone and said that the money for that old phone would be put back into my account which I still have not gotten as till today, and worse my daughters new phone had given her problems but because they keep giving her stories she has not returned back to fnb dot I kept sending emails to find out how far the issue was but still the manager did not do anything about the issue yet I'm highly upset as when there is problems my fm daughter and I must always run to them for help but don't get any at all and as is I'm still highly upset about my money not being put into my account yet as they said it would take a month but still no money yet.