Money Before Customers

I'm highly disappointed with the service and treatment from FNB a month from now my account was frozen I provided the lady with all the relevant information she requested to show that I had no acknowledgement of anything, my policies has lapsed FNB credit card department is calling me every day for payment till today I’ve not gotten any feedback from Pearl Morokane . After numerous attempts even my Lawyers were unsuccessful getting any feedback from her is this how FNB does business?