Moipone Gumbi (Senior ***** Analyst)

I am requesting formally to escalate a matter concerning my FNB Business Account and the conduct of the assigned investigation officer, Ms. Moipone Gumbi. On 19 February 2026, Ms. Gumbi contacted me requesting reasons for certain fund recipients. I responded immediately and provided all the information required. Thereafter, my FNB business account was reviewed and the holds were released on the active account.

However, when I attempted to access my investment accounts, I discovered that the hold was still in place despite the review on my business account being finalized. I promptly sent an email requesting that the investment account holds also be lifted. Two weeks passed without any feedback. During this time, I further discovered that Ms. Gumbi had not provided the necessary feedback to the other banks regarding the accounts of individuals who had received funds from me and whose accounts were subsequently placed on hold.

I have made several attempts to contact Ms. Gumbi for assistance and clarity, but I have received no response to date. This situation has now escalated further, as my mother’s account at Standard Bank remains on hold. Standard Bank has advised that they are awaiting formal feedback before they can release the hold. The lack of communication and delay in resolving this matter is causing significant financial and personal distress. I respectfully request urgent intervention from your office to:

Ensure all outstanding feedback is provided to the affected banks immediately. Confirm that all related holds, including on my investment accounts, are fully resolved. Investigate the lack of communication and delay in handling this matter. I have cooperated fully and provided all requested information promptly. I believe this matter now requires senior-level attention to prevent further unnecessary hardship. I look forward to your urgent assistance and resolution. Kind regards,