Moegamat

FNB has removed the Debit Order Reversal functionality from the tellers at the branch but instead of making it possible for individuals to reverse either on the ATM or Banking App, they expect you to call a help desk and wait for around an hour only to be told by a auto response that the reversal facility is unavailable and you should go to the banking app which they know doesn't have that functionality.

How else am I supposed to reverse the debit order if nothing of theirs works. Im left with no option but to change my Bank. Pathetic service from a big bank.I waisted more than R300 worth of airtime!