Mobile App
<p>I ran out of airtime on my phone so I tried buying airtime online but I could not approve it because I could not access my FNB app without airtime. Now how is this a good plan for FNB? They want us to use the app but we can not if we do not have airtime. The old SMS system worked perfectly. If they wanted us to use the app make it available without data or airtime. This is pathetic!!!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)